Key Areas of Responsibility

• Production Job Monitoring & First-Level Support

  • Monitor, troubleshoot, and support automated data processing jobs in production.

  • Provide first-level support for client production jobs and incoming/outgoing files.

  • Collaborate with internal departments (Customer Delivery, Operations, Finance, IT) to resolve incidents efficiently.

  • Ensure timely execution and quality of daily production cycles.

• Issue Resolution & Process Optimization

  • Analyze logs and job failures to identify root causes and propose solutions.

  • Assist in identifying and escalating performance or data flow anomalies.

  • Support structured testing and validation for newly implemented client workflows.

• Development Support & Learning

  • Assist in designing, coding, testing, and debugging software applications.

  • Work under the mentorship of senior developers to adopt best coding practices and standards.

  • Translate business requirements into technical specifications and documentation.

  • Create technical documentation, training materials, and user guides as needed.

• Team Collaboration & Flexibility

  • Be available to cover peer absences and shift handovers as needed.

  • Work well within a standardized, process-driven environment.

  • Participate in team reviews and support ongoing system/process improvements.

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field

• 1–3 years of experience in software development, data processing, or technical support.

• Flexibility to work from 8:00 PM to 5:00 AM US Eastern Time
  Familiarity with at least one programming language (Java, Python, C++, etc.)

• Strong analytical and problem-solving skills

• Detail-oriented with solid time management and multitasking abilities

• Excellent written and verbal communication skills

• Willingness to work night shifts, weekends, and holidays as required

• Team-oriented with a willingness to learn and grow in a fast-paced environment

Our Guiding Principles

• Impact: Always help and empower others, whether they’re colleagues or customers.

• Integrity: Do what’s right for our customers and our people while being authentic.

• Inspiration: Be bold, be passionate, and don’t be afraid to fail forward.

CSGer Perks & Benefits

• Flexible work arrangements: Remote, hybrid, or in-office

• Employee Belonging Groups

• Medical, Dental, and Vision insurance

• Paid Vacation, Volunteer, and Holiday Time Off

• Career development, wellness resources, and more!

Accessibility at CSG

If you need special assistance due to a disability or accommodation during any part of the application process, please contact us at +1 (402) 431-7440 or accommodations@csgi.com.

Our Story

At CSG, we empower companies to build unforgettable experiences for people and businesses worldwide. With over 40 years of innovation and service, we help the world’s biggest brands solve their toughest challenges. Our people—CSGers—are authentic, fearless, and committed to building a better future.

Location(s):

India Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.